Average Reviews:
(More customer reviews)I bought this bag some time ago based on positive on-line reviews. All the plus points others state are true - However...
There is a fatal design flaw that renders this product useless and has forced me to retire this item.
The shoulder strap is attached to the top of the bag. When the bag is lifted, the tug of the shoulder strap pulls open the zipper top and the contents go spilling. If I am driving and the bag is in the back seat- grabbing the strap sends the contents to the floor. Walking out the door, I take hold of the strap; throw it over my shoulder and the bag opens - contents to the floor. My bag is never over loaded - cell phone, Ipod, Kindle and an energy bar.
As there have been several iterations of this product from Garneau, this problem should have been corrected by now. Doesn't anyone at Garneau actually use their products?
A better design would have been to attach the support locations to the body of the bag itself. My bag is being replaced with a product that works. Too bad - Poor Design.
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